- This Online Privacy Policy (“Policy”) explains what personal information is collected through our websites and online services, how that information is used, to whom it’s disclosed, and how we safely store and protect the information. This Policy applies only to personal information collected through the website and mobile site. The brand in line of business is described as “Citta Activewear”. By “personal information” we mean information that relates to you, an individual user of our Services, including information that can be used directly to identify you (including name, home address, and email address), as well as other information (like email preferences) when coupled with your identifying information. We refer to Citta Activewear ( #315 – 19292 60th Avenue, Surrey BC, V3S3M2) as “we,” “us,” or “our” throughout this Policy.
- COLLECTION & USE OF PERSONAL INFORMATION:
“Personal Information” is information that may be used to identify you as an individual, such as your name, e-mail address, telephone number, home address, or payment information. We may collect Personal Information when you interact with Citta Activewear when you:- Purchase or return at our store or online platforms;
- Consent to receive our promotional email;
- Participate in our contests, sweepstakes or promotions, or participate in one of our surveys or other customer research;
- Contact or visit our Customer Service Department, or otherwise contact us or one of our service providers with a comment, question or complaint; or
Purchasing or returning Citta Activewear
When you purchase or return Citta Activewear merchandise through our stores, on our website, or through our Online Platforms, we collect and use the Personal Information that you provide, such as your order, contact, shipping and payment information, for the purposes of fulfilling your order, processing your return, and updating you on the status of your order/return. When you reserve or try-on merchandise in-store, we may collect Personal Information such as your contact information, location and the items you wish to reserve or try on for the purposes of fulfilling your request. In certain circumstances, we may also collect Personal Information that you provide to us regarding other people. For example, you may provide us with the name and address for a gift recipient. When you provide us with this Personal Information, we use it for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient. We rely on you to obtain any necessary consent from the intended recipient to our use of their Personal Information for these purposes.Sweepstakes, contests, promotions, surveys, and customer research
We collect the Personal Information that you provide if you choose to participate in one of our contests, sweepstakes, promotions, surveys or other customer research, for the purposes of administering them. We will also use the Personal Information you provide to analyze and better understand how customers interact with our Citta Activewear.
- COLLECTION & USE OF PERSONAL INFORMATION:
- Sharing of Information
Except as described in this Notice, we will not provide your Personal Information to third parties without your consent. If you wish to access, modify, verify, correct or delete any of your Personal Information collected through the Platforms, you may contact us using the contact information provided below. You may opt out of receiving promotional communications from us at any time by: (i) updating your email preferences; (ii) contacting us by phone, email (info@cittaactivewear.com) - SECURITY OF YOUR INFORMATION
We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful destruction, loss, alteration, access, disclosure or use. - CONTACT US
As it relates to questions you might have about this Notice or if you have a concern that Citta Activewear may have failed to adhere to this Notice, please contact us as follows:
Tel: 877 549 2082
Email: info@cittaactivewear.com
If you have specific questions regarding your order please contact the Customer Service Team at info@cittaactivewear.com or 877 549 2082 during the PST time zone Monday – Friday 9:30am – 4pm.